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Export your top 20 ranking keywords from the Efficiency tab, search each in an incognito Maps session, record the primary category of the top 3 outcomes, and compare to your own. An inequality on high-volume questions is the highest-leverage single edit in local SEO. Set this audit with our for standards.
They do raise click-through in the local panel, occupy area that would otherwise surface a rival, and feed freshness signals into the 2026 AI summary generator. The item and deal catalogues, by contrast, have ended up being materially more important this year now that Google Maps pulls items into its AI answers.
A single image, a short body (approximately 1,500 characters however 150 to 300 performs finest), and an optional CTA button. Posts expire after 7 days however stay archived on the profile. Release a minimum of one per week. The CTA drop-down consists of Book, Order online, Purchase, Find Out More, Sign up, and Call now Schedule and Order online transform best when the landing page is purpose-built.
Great for grand openings, seasonal trunk shows, and time-limited workshops. The event schema feeds into Google Maps occasion discovery and is among the couple of locations where structured calendar information surface areas natively inside the profile. Offer posts support a voucher code, an optional expiry date, and an explicit terms-of-use field.
Turn offers monthly; a profile perpetually marketing the exact same 15% off signals staleness to users and to the summary generator. The Products tab holds specific SKUs with image, name, cost, description, and optional CTA. In 2026, Google Maps AI summaries pull directly from item entries when a user asks "does anybody nearby sell X", making this the single most underused surface in GBP.
Every product entry is a tiny landing page inside the profile. Posts, items, and uses now feed into the Maps put summary in addition to reviews and your profile description. Keep at least one post active at all times, revitalize the item brochure quarterly, and compose item descriptions with the uniqueness a summary generator can ground on ingredients, products, service scope, guarantees.
What has actually changed in 2026 is that evaluation material now feeds 2 distinct surface areas: the classic star-rating and bit stack, and the AI-generated summary paragraph above it. The Q&An area has actually silently ended up being more vital for the exact same reason responses are a grounding source for AI responses. Messaging is a conversion channel that the majority of SMBs still end.
Respond to positive evaluations briefly and particularly (discuss what the customer discussed the dish, the treatment, the outcome). React to negative reviews measured and factually, provide an offline channel, and never argue. Never copy-paste the exact same line across five evaluations Google's replicate detection flags it and it looks low-cost to the next consumer checking out the profile.
Never provide incentives for evaluations; Google's policy enforcement on this is strict and automated. Any Google user can ask and answer concerns on your profile.

Upvote proper consumer answers so they rise above inaccurate ones. Messaging is opt-in and tied to a response-time SLA. If you do not answer within 24 hours regularly, Google auto-disables the Message button to protect user experience. Integrate with business Messages API if you operate a consumer support platform (Intercom, Zendesk, HubSpot) otherwise path messages to a staffed channel your group in fact sees.
Generic first-class reviews like "Excellent service" have actually always been low-value. In 2026 they are likewise wasted summary tokens. Request for specifics in the request itself "What stuck out about the check out?" triggers information, while "How was your experience?" triggers unclear. Our covers related entity and grounding ideas. Profiles with richer media get more views, more calls, and more direction demands.
The 2026 media panel surface areas a mix of owner-uploaded and customer-uploaded properties, and benefits profiles that progressively refresh the owner side. Google periodically auto-rotates covers from customer publishes if no owner cover is set a reason to set one explicitly.
Tight crop, strong background, understandable at favicon size. The logo is what appears beside AI-generated summaries and in the regional pack listing on desktop test how yours renders at 64 pixels square. Upload a minimum of 5 of each. Shoot throughout the company' best-looking hour (sundown exterior, lunch-rush interior) rather than empty on a Monday early morning.
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